Professional Services Consultant

Role Description:

Responsible for the implementation of a suite of software and SaaS solutions, customer assessment, project scoping, configuration, installation, training, testing, production switch over, project go-live, documentation and reporting.  The role involves business analysis, and technical consultation throughout the project lifecycle.

Key Tasks/Duties:

Pre-Sales:

  • Provide and demonstrate systems prototypes, bid for projects and write technical proposals.
  • Support marketing activities in exhibitions, presentations and workshops.

Consultation:

  • Deliver technical professional services and solutions remotely or on-site
  • Assess customers’ requirements and business needs, analyze their documents workflow, define business rules, design solutions and document project scope
  • Install and configure Esker solutions, customize solutions in JavaScript
  • Deliver customer empowerment through training, successful handover of all required collateral and knowledge to ensure customers/partners use and grow our solutions post project closure.
  • Perform Project and Customer Management to successfully deliver project outcomes and ensure customers receive maximum value from our products.

Post Sales:

  • Attend to technical problems pertaining to installations and configurations, features request and issues arising from system bugs
  • Escalate complex technical problems to 2nd level support and Esker R&D team for resolution and optimal customer satisfaction
  • Continue to uphold and build the maturity of Professional Services to meet the team’s and the wider organization’s goals
  • Keep up-to-date the latest development and knowledge of Esker solutions
  • Keep abreast of evolving customers’ requirements, advocate and identify Esker offerings to expand Esker software footprint

Educational Requirements:

  • Bachelor or Master degree in Computer Science or Software Engineering

Required Work Experience:

  • At least 3+ years’ experience in software implementations preferably in a software company or system integrator

Technical knowledge:

  • Good knowledge of ERP logics like SAP, JDE or Oracle (AP, FI, MM) or Accounting software (Sage, Coda, Sun Account) is a bonus
  • Good knowledge of JavaScript or any other scripting language
  • Knowledge and practical experience of cloud solutions
  • Exposure with relational databases (Oracle, DB2, SQL Server), Microsoft Windows Server, integration with SAP or other major ERP is a bonus
  • Basic understanding in the areas of accounting and finance is a plus. 

Other skills & Abilities:

  • Able to conduct design and requirement assessment workshops and engage effectively with stakeholders
  • Experience working in a fast-paced environment and handle multiple projects simultaneously
  • Experience working in a client-facing environment
  • Good communication, relationship building and presentation skills

Internal work relationships

  • Work with both Asia and Global Professional Services consulting teams on project implementation planning and resourcing, wherever needed
  • Actively participate in continual improvement of solutions and features with Esker R&D team and share information on field requirements, customer feedbacks and country-specific/market intelligence
  • Work with marketing team to ensure alignment in marketing strategies and campaigns for Esker’s solutions
  • Work with Customer Experience team on on-going management of customer relationships, loyalty and support

Other Requirements:

  • Flexible to travel (domestic and/or international) to meet business needs. 
  • Strong analytical and problem solving skills

Languages:

  • Fluent in English
  • Mandarin, Cantonese or French is a plus

Please send your resume and motivation letter to career.asia@esker.com with the ‘Professional Services Consultant’ as reference.

Job Location:
Singapore
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