Customer Service Automation

Free up your team to provide meaningful, timely interactions

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Digital tools for delivering the best CX possible

Today, few processes have as much impact on business success as Customer Service. By providing your Customer Service (CS) team with GenAI they can improve the CX delivered throughout the order-to-cash cycle.

Esker’s Customer Service solution suite automates routine tasks associated with managing customer requests, orders and claims so the CS team can perform more fulfilling tasks that directly impact your customers and company.

 

“We are now able to solve the problem of manually converting product codes provided by our customers, which are rarely the same as our codes. Esker takes care of it by automatically learning the mapping."

Massimiliano Bonizzoni, EMEA Commerce Director, Siemens Healthineers

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Integrated communication platform

Get 100% visibility over
Customer Service processes

Don’t let a customer email slip through the cracks ever again! Esker offers a digital assistant for CS departments, acting as a single pane of glass for all your customer communications.

  • Communication

    • Clarify & respond through internal chats with coworkers & other departments
    • Engage in external conversations with customers & track all conversations
    • Standardise communications with the option of personalised templates/answers

  • Integration

    • Install Esker alongside your existing IT environment
    • Facilitate collaboration with:
      • The ERP & existing EDI middleware/provider to create orders or credit notes & ensure a smooth flow between Customer Service, Supply Chain & Finance
      • The CRM to create cases and ensure sharing of information with the Sales team

Solutions suite

Address the biggest challenges facing
today’s Customer Service teams

Esker’s comprehensive suite of solutions improves the B2B customer experience by overcoming challenges faced by CS departments by helping them:

Answer customer requests on time >

Process orders faster & more accurately >

Resolve customer claims efficiently >

Bridging the processes managed by Customer Service and Accounts Receivable departments, Esker drives added value and efficiency in every phase of the order-to-cash cycle.

AI technology that enhances the customer experienceLearn more

You’re in good company. Explore some of the other companies and AP leaders that have benefited from automating their processes with Esker.
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