Esker Synergy AI

Empowering your people & processes to maximise their value

Learn more

Rise above the repetition

In an age of disruptions, creating a more agile and future-proof enterprise requires partnership between humans and Artificial Intelligence (AI). That’s why Esker Synergy AI — the set of technologies powering Esker’s suite of solutions — gives companies the means to:

  • Free up staff to reach their full potential

    AI improves speed & accuracy within document processing by removing redundant tasks, freeing up staff to serve customers & suppliers.

  • Nurture a foundation
    of lasting growth

    From employee onboarding & retention rates to CX & cashflow, AI’s business impact lays the foundation of lasting growth.

  • Make smarter, more predictive decisions

    Thanks to AI analytics identifying anomalies & predicting outcomes, users always make the best possible business decision.

Prescriptive & predictive analytics

Driving stronger growth
with smarter data

Using data accumulated from the millions of documents processed on its digital platform over the last decade, Esker Synergy helps users enrich their day-to-day decision making and long-term forecasting using AI analytics for:

  • Predicting customer & supplier trends & behaviors to:

    • Prioritise collections according to level of risk
    • Reduce write-offs & improve DSO
    • Simplify supplier statement reconciliation
  • Enabling accurate forecasting to:

    • Speed up collections & free up cashflow
    • Prevent late payments & avoid blocked shipments
    • Drive better decision making
  • Using intelligent recommendations to:

    • Speed up non-PO invoice processing
    • Save time in daily activities
    • Detect unusual quantities in orders

“Esker Synergy AI has not only automated our process, it also enhanced the skill of our Customer Service team by making it easier to focus on customer experience.”

Andrea Zoppi | CFO & Board of Directors member

Read success story

Intelligent data recognition

Let AI do the heavy lifting

When receiving documents from customers and suppliers, Esker Synergy equips you with the powerful technology needed to extract key information, automatically enter it into your systems and even match the data against your own references. It all equates to faster employee onboarding, more time for high-value jobs and a foundation of smarter business growth.

  • Achieve high recognition rates from day 1

    with deep learning and NLP algorithms embedded in Esker Synergy for first-time recognition in customer orders, supplier invoices, remittances & claims.

  • Improve speed & accuracy over time

    thanks to machine learning's ability to remember how you manage documents and exceptions, and become more accurate and efficient along the way.

GenAI technology

Answer inquiries with AI-assisted speed & accuracy

What’s my order status? Can I get pricing? Is this product available? Ask any CSR and they’ll tell you: Managing a shared Customer Service inbox can be a lot to handle. That’s why Esker Synergy utilises ChatGPT — the latest AI-powered Large Language Model (LLM) from Microsoft Azure — to help Customer Service teams answer inquiries faster and free up time for more impactful outbound efforts.


Built into Esker Inquiry Management, ChatGPT analyses inbound customer emails, queries different systems and generates an answer for the CSR to use. The technology even classifies and tailors responses based on the sentiment of the email. 


“Esker’s AI-based recognition has significantly reduced manual work. We can now focus on improving other factors within our department.”

Wynona Ho | Accounts Payable manager

Read success story

The brains behind our solutions

Esker Synergy stands out among the competition with its robust set of technologies that simulate human intelligence and simplify the most complex business documents.

  • Al-driven technology

    Machine learning

    Improves data extraction by auto-learning from user corrections, while also utilising historical data analysis to predict outcomes.

    Deep learning

    Automated data extraction tech that recognises layouts & structure on invoices, orders & remittances.

    Natural language processing (NLP)

    Technology that includes tools capable of understanding text and extracting data, discerning the meaning, intent and emotion behind the input, and even proposing appropriate answers.

  • Intelligent automation tools

    Character extraction

    Leading third-party tech that enables character extraction from text files or images (OCR engines).


    Trained users tell Esker's Al Engine how to recognise specific recurring documents.

    Robotic process automation (RPA)

    RPA automates the data exchange between the internal ERP system and external portals.

AI in accounts receivable

Supporting your AR team

Esker Synergy acts as a digital assistant by facilitating daily activities and providing AR managers with predictable insights to help them anticipate issues and make business decisions.

Learn More

AI in customer service

Providing optimal customer experience

AI technologies powering Esker’s Customer Service suite of solutions — assists in automating routine, manual and error-prone tasks so the CS team can focus on making customers happy

Learn More

You’re in good company. Explore some of the other companies and AP leaders that have benefited from automating their processes with Esker.
No Results Found.

Our partners

  • Coming Soon