Automated Order Management System

Process orders faster. Serve customers better.

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Why automate with Esker Singapore?

Order management bottlenecks pose a serious threat to productivity, customer experience and your company’s overall success. Fortunately, Esker’s AI-driven automated order management system enables users to digitally process and track any order, in any channel or format, through one intuitive cloud-based interface.

  • Faster order fulfillment

    AI technology optimises staff productivity while ensuring the right order gets to the right customer at the right time.

  • Data-driven decision making

    Overseeing order management is easy thanks to real-time access to KPIs, performance trends, items analytics & more.

  • Improved customer experience

    Be the company customers trust — one that’s transparent & proactive, meets SLAs, & offers self-service tools.

 

“Accelerating order entry has allowed more time for order follow-up activities, which provide real value to customers and more fulfillment for our team.″

Marcela Castillo Ugald, Regional Business Process Owner

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Order Management Tools to fuel your digital transformation

Esker’s no stranger to the automated order processing game. In fact, we’ve been leading the way for decades, providing our customers with innovative and intuitive tools to fuel digital transformation and positive-sum growth such as:


  • Order triage

    Triage orders from customer emails received in the customer service shared inbox, using AI-powered classification and routing.


  • AI & RPA technology

    Eliminate inefficiencies such as incorrect shipments, pulling orders from customer portals and more by optimising data recognition with Esker’s combination of AI and RPA tech.


  • Web & mobile ordering

    Enable your customers to easily place and track orders directly or from their e-procurement application thanks to Esker’s convenient e-commerce website. The Esker Anywhere™ mobile app also lets your customers and sales teams perform these tasks while on the go.


  • EDI order management

    Handle EDI exceptions without IT hassle thanks to the same business rules applying to all orders, and simplify setup of EDI connections with partners or networks with Esker EDI Services.


  • ERP integration

    Using live connection via web services, check prices/availability when automating order creation in the ERP and deliver confirmations and ship notices back from the ERP to customers. Esker supports any ERP and has standard connectors for SAP® and Oracle® EBS.


  • Collaboration & communication

    Clarify orders before fulfilling them via tracked conversations directly on the order. Include customers, as well as employees in sales, logistics or credit departments!

Instant access to powerful analytics

You can’t improve what you can’t measure. Thanks to Esker’s customisable dashboards, customer service and supply chain leaders are always in the loop — even while on the go — thanks to powerful analytics never more than a click away.

Compliance concerns? Esker has you covered. A full audit trail of every touch point within order management is retained so that full transparency and accountability is ensured during the process of checks and validations.

Revitalise your team & strategies

Esker’s Order Management solution allows you to take the next step toward digital optimisation — transitioning from a data entry focus to one of real, actual customer service. By freeing up time for upselling, relationship-building and other value-added activities, your business benefits from the:

  • Elimination of order backlogs from one day to the next
  • Free up time for upselling and more strategic activities
  • Opportunity to provide meaningful work and career-pathing opportunities
  • Ability to attract and retain more Millennial and Gen Z workers

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  • The case for customer service automation

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See what our customers say on Gartner Peer Insights

Frequently asked questions about Esker Singapore’s Order Processing System

How does Order Management systems increase employee productivity?

Traditional order management systems often involve CSRs spending their time on manual tasks (e.g., entering order data into the ERP, tracking down orders, printing and collecting documents, etc.). Not with Esker Singapore. Our AI-driven solution takes care of all those repetitive, low-value admin activities so that CSRs and other team members are free to focus on cross-selling, upselling, problem solving, customer relationship building, etc.

For instance, Siemens Healthineers, a global medical technology leader, faced challenges with their manual order entry process. To address this, they partnered with Esker Singapore to automate and standardise their order management, ensuring compatibility with the Italian e-ordering regulation in healthcare. Our procurement software transformed their order process, with a significant shift from manual to automated order entries, leading to faster order processing and reduced turnaround times.

Learn more about how Esker Singapore’s procurement software helped Siemens Healthineers go digital.

What advantages will I see with an Order Management system?

Following implementation, users can expect to see a number of transformational benefits. From an operational standpoint, this often translates to faster order processing times, cost savings, simplified IT environment, and enhanced visibility and control over orders (just to name a few). For your customers and staff, it can mean greater collaboration and overall satisfaction. Lastly, for business, Order Processing systems ultimately can lead to more business opportunities, expansion into new markets, and strengthened global security and compliance.

A great success story that Esker Singapore’s order management system has helped is for MISUMI South East Asia - a leading manufacturing solution provider and distributor of standard components for factory automation, press die and plastic molds.

MISUMI was processing over 12,000 orders every year to be delviered to Singapore, the Philippines, Australia, New Zealand and the Middle East region - but these orders were done manually, resulting in errors and valuable time loss during exporting and importing orders into their Zetta ERP system. 

MUSUMI had to retain their ERP system since employees were manually uploading orders. With Esker’s Order Management system ability to integrate with their ERP system seamlessly, the whole process of uploading orders were transformed into automatic uploads, thereby improving the efficiency of the entire process. 

Read more about MISUMI’s success with our Order Management System.

Does order management software integrate with all ERPs?

Yes! To date, Esker Singapore has over 70 unique ERP or home-grown solutions. Our ERP connectivity suite can automate a variety of complex business processes across different departments.

Does an order management solution replace my ERP system?

No! An Order Management solution is not designed to replace ERPs; rather, the solution works alongside whatever system or systems are currently in place to fill in the manual gaps most conventional ERPs can’t handle. This helps orders get processed faster and more accurately, while also helping your company maximise its ERP investment.

Is training sessions offered for Esker Singapore’s order management system?

Absolutely! Esker Singapore provides robust onboarding and training sessions to our clients. This training ensures that businesses can seamlessly integrate and confidently utilise our cloud-based Order Management System to elevate their operational efficiency to new heights.

What post-implementation support is offered to ensure smooth operations?

After implementing our order management platform, Esker Singapore provides ongoing support through Esker University, which offers adaptable learning modules suitable for both beginners and those seeking a deeper understanding. These modules, enriched with interactive video sessions and detailed guides, empower users to explore and master the order processing system's myriad features at a comfortable pace. Moreover, our dedicated customer service team is always on standby, ready to assist with any queries or challenges. 

We encourage clients to reach out at any time, ensuring they always have the support they need to maximise the benefits of our platform.

You’re in good company. Explore some of the other companies and AP leaders that have benefited from automating their processes with Esker.
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