Process every fax, email and EDI order electronically.
Forward-thinking businesses understand — sales order processing is a key component to both short- and long-term success. Any loose ends can slow down the supply chain and harm customer service. That’s where Esker comes in. Esker’s automated order management system allows users to electronically process and track any sales order or customer claim with 100% accuracy, visibility and efficiency.
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Unite key stakeholders to create an improved
customer experience.
Far too often, key stakeholders simply don’t have the time or technology to focus on the most value-added aspects of their job. Not with Esker. Because every sales order is electronic and fully visible, team members are freed up to optimise their daily tasks. The collaborative nature of the solution also allows the customer-supplier relationship to thrive.
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Persona Block Title:CustomerPersona Block Text:- Submit orders in any format
- Get notified when order ships
- Speed up delivery process
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Persona Block Title:Customer service REP (CSR)Persona Block Text:- No more manual data entry
- Access order data in real time
- Track customer conversations
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Persona Block Title:Customer Service DirectorPersona Block Text:- Monitor team efficiency & workload
- Analyse order processing trends
- Award top-performing CSRs
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Persona Block Title:EDI MANAGERPersona Block Text:- Process EDI orders like other orders
- Track all orders in real time
- Keep existing EDI infrastructure unchanged
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Persona Block Title:Supply chain directorPersona Block Text:- Ensure on-time delivery
- Identify & fix recurring issues
- Access supporting documents instantly
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Persona Block Title:ExecutivePersona Block Text:- Get global visibility
- Monitor order analytics over time
- Schedule automatic reports
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Let your customer service team shine.
Customer service can be a stressful, thankless department. Be the hero your team (and customers) need with Esker’s Order Processing solution. With an easy-to-user interface, customisable dashboards and self-service portal, customer service leaders can:
- Bring accuracy and security to every order processed
- Eliminate backlogs from one day to the next
- Expedite CSR productivity via automatic verifications
- Free up time for upselling and more strategic customer service
- Create a happier, more fulfilling environment for your team
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Customer Service Workbook
How Machine-Learning Solutions Drive Order Management Excellence
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smarter, better and faster.”
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Critical metrics have nowhere to hide.
Identify urgent orders. Analyse the performance of team members. Monitor how many orders need to ship. There are a multitude of things order management folks wish they could do in a manual setting but simply can't. Esker’s intelligent dashboards with KPIs make it possible thanks to pertinent order information being readily available at the click of a button, even on the go.
For compliance purposes, Esker also keeps a complete audit trail of every touch point within sales order processing, shedding light into who did what, when and where so that users can monitor whether or not the proper checks and validations took place.
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Elevate your EDI performance.
In theory, EDI order processing is supposed to be perfect. But in reality, like anything else claiming perfection, it often falls short. Exceptions due to obsolete part numbers, inconsistent quantities and limited visibility are common challenges faced by CSRs with an EDI infrastructure in place. Esker fixes these issues and electronically processes orders using IDoc, X12 and EDIFACT standard formats. By turning a machine-readable order into a human-readable version, CSRs can handle EDI exceptions with the same business rules as those used for email or fax orders.
Esker processes EDI orders by:
- Centralising all orders (including EDI) in one location
- Transforming EDI flat file data into an easy-to-read PDF
- Applying the same business rules to all orders (including EDI)
- Eliminating the need for IT Support
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Stay zen when it comes to customer issue management.
Of course, orders aren’t the only thing customer service is tasked with managing. Esker users can seamlessly manage customer claims from the same intuitive interface used for orders. With immediate access to any claim, CSRs are able to foster better customer relationships while simultaneously making their jobs far easier and less stressful.
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Trending content
Order Processing Automation Stories with Inspiring Results5 Amazing Esker LaunchesRead eBook
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The Total Economic Impact of Esker's Order Processing...A Commissioned Study Conducted by Forrester ConsultingRead eBook
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