ORDER PROCESSING AUTOMATION

Goodbye Data Entry. Hello Efficiency.

Watch video

Why Automate Sales Order Processing with Esker?

Sales order processing is tied to customer experience as well as your company’s O2C success. Any loose ends and the whole thing can unravel. That’s where Esker comes in. Our automated order processing system uses AI and RPA technology to address the most manual areas of order taking through a centralised, cloud-based platform.

 

  • Process Orders FasterAutomation technology frees up CSR team members to be more productive while eliminating costly order processing bottlenecks.
  • Make Decisions Using AnalyticsInstant access to KPIs, performance trends & items analytics empowers users to make decisions with greater speed, clarity & strategy.
  • Improve Key RelationshipsWhether it’s consistently meeting SLAs or offering self-service tools, Esker helps companies strengthen their customers’ trust.
Case study
5X FASTER
HEINEKEN processes orders 5 times faster with Esker's Order Management solution.
 
“We have reduced the number of order entry errors due to manual handling and sped up processing times. As a result, we have been able to invest more time on higher-value tasks, which has led to an increase in customer satisfaction”
Order Management Manager | HEINEKEN
  • Block url new window: 
    off

Tools to Fuel Your Digital Transformation

Esker’s no stranger to the automated order processing game. In fact, we’ve been leading the way for decades, providing our customers with innovative and intuitive tools such as:

  • Persona Block Icon: 
    Persona Block Title: 

    AI & RPA TECHNOLOGY

    Persona Block Text: 

    Esker’s solution is powered by AI and RPA technology that optimises data recognition and eliminates order processing bottlenecks such as incorrect shipments, pulling orders from customer portals and more.

    Persona Block Url: 
    https://www.esker.com.sg/technology/artificial-intelligence/
  • Persona Block Icon: 
    Persona Block Title: 

    EDI ORDER PROCESSING

    Persona Block Text: 

    By applying the same business rules to all orders, Esker addresses common EDI issues such as leaning on IT to resolve exceptions. Additionally, Esker EDI Services simplifies setup of EDI connections with partners or networks. 

    Persona Block Url: 
    https://www.esker.com.sg/technology/edi-integration/
  • Persona Block Icon: 
    Persona Block Title: 

    ERP INTEGRATION

    Persona Block Text: 

    Not only can Esker’s Order Processing solution work alongside any ERP system, it features standard connectors for SAP® and Oracle® EBS. In addition, a live web services connection lets users to check availability and prices.

    Persona Block Url: 
    https://www.esker.com.sg/technology/erp-connectivity/
  • Persona Block Icon: 
    Persona Block Title: 

    WEB & MOBILE ORDERING

    Persona Block Text: 

    Using Esker’s customer portal and/or the Esker Anywhere™ mobile app, your customers and field sales team can place and track orders anytime, anywhere. Collaboration is also made easy thanks to convenient chat tools.

    Persona Block Url: 
    https://www.esker.com.sg/technology/mobile-business-solutions/

Order-to-Cash Automation

Discover the 4 stages of benefits your business can expect with O2C automation

  • Block url new window: 
    off

Critical metrics have nowhere to hide.

Automation rates. Processing times. SLA compliance. Ever wonder what metrics you’re missing out on? With Esker’s intelligent dashboards, every user — even those on the go — can access pertinent order information at the click of a button.

For compliance purposes, Esker also keeps a complete audit trail of every sales order processing touch point, shedding light into who did what, when and where so users always know that the proper checks and validations took place.

  • Block url new window: 
    off

Let your customer service team shine. 

Customer service can be a stressful, thankless department. Be the hero your team (and customers) need with Esker’s Order Management solution. With an easy-to-user interface, customisable dashboards and self-service portal, customer service leaders can:

  • Eliminate backlogs from one day to the next
  • Expedite CSR productivity via automatic verifications
  • Allow CSRs to quickly and easily handle claims management
  • Free up time for upselling and more strategic activities
  • Create a happier, more fulfilling team environment 

 

Watch it in action

  • Block url new window: 
    off

Elevate your EDI performance.

In theory, EDI order processing should be perfect — it isn’t. The lack of visibility, the limited process flexibility and the headaches caused by exceptions are all-too common.

Esker fixes these issues by centralising all orders, including EDI, in a single location, ensuring full visibility over the orders and improving processing through machine-learning technologies that can automatically correct obsolete part number or detect unusual quantities. By turning a machine-readable order into a human-readable version, CSRs no longer need IT support to simply understand an order or resolve an issue.

  • Apply the same business rules to all orders
  • Transform EDI flat files data into easy-to-read PDFs
  • Eliminate the need for IT support
  • Process IDoc, X12 and EDIFACT standard formats

Learn More

  • Block url new window: 
    off

FREQUENTLY ASKED QUESTIONS

We’ve compiled answers to some of the most commonly asked questions about Esker and our suite of process automation solutions.

How does Esker's Order Processing solution increase employee productivity?

Traditional order processing often involves CSRs spending their time on manual tasks (e.g., entering order data into the ERP, tracking down orders, printing and collecting documents, etc.). Not with Esker. Our AI-driven solution takes care of all those repetitive, low-value admin activities so that CSRs and other team members are free to focus on cross-selling, upselling, problem solving, customer relationship building, etc.

What advantages will I see with Esker's Order Processing solution?

Following implementation, Esker users can expect to see a number of transformational benefits. From an operational standpoint, this often translates to faster order processing times, cost savings, simplified IT environment, and enhanced visibility and control over orders (just to name a few). For your customers and staff, it can mean greater collaboration and overall satisfaction. Lastly, for business, Esker’s Order Processing ultimately can lead to more business opportunities, expansion into new markets, and strengthen global security and compliance.

Does Esker Order Processing software integrate with all ERPs?

Yes! To date, Esker has over 70 unique ERP or home-grown solutions. Our ERP connectivity suite can automate a variety of complex business processes across different departments.

Does Esker replace my ERP system?

No! Esker’s Order Processing solution is not designed to replace ERPs; rather, the solution works alongside whatever system or systems currently in place to fill in the manual gaps most conventional ERPs can’t handle. This helps orders get processed faster and more accurately, while also helping your company maximise its ERP investment.

Trending content

  • Husqvarna

    Husqvarna
    Reducing Order Processing time by 75% through automation
    Read Case Study
  • Optimising Cash Flow in the Age of Uncertainty

    Optimising Cash Flow in the Age of Uncertainty
    Discover why more CFOs and COOs are turning to supply chain automation to optimise cash flow and...
    Read eBook
  • Improving the Customer Experience

    Improving the Customer Experience
    How Order-to-Cash Automation Unites Your Most Strategic Teams
    Read eBook
  • The Future of Order Management

    The Future of Order Management
    Digital Optimisation’s Value to the Supply Chain
    Read eBook

Ask us anything.

Have a question about order management automation? Shoot us a message and
one of our non-robot experts will give you an answer as soon as humanly possible. 

Our partners

  • Coming Soon
Top